Terms and Conditions
These Terms and Conditions are incorporated into the contract you have with us.
By accessing/using our site or placing an order, you are confirming in doing so that you are 18 years of age or over (or the age of consent in your particular country, state, or local municipality) and therefore able to access adult content. You are also confirming that you have right, authority and capacity to agree to all of the Terms & Conditions that are applied in you doing so and that you are in fact agreeing to the Terms & Conditions. You should otherwise leave this website immediately.
By using or viewing our site you agree to abide by all terms and conditions; that you understand and accept any disclaimers; and that you accept our site may contain both literature, photographs, videos, descriptions, or sounds of nudity and adult orientated content of a graphic nature. If you do not agree or may be offended by such materials, you should leave this website immediately. Whilst we always attempt to portray our own products or products of other companies in a way that is not sexually explicit, some individuals may not wish to be exposed to such materials.
The content of the dollwive website is copyright to dollwive and may not be used or replicated in any way or form that would contravene this. Copyright 2018 dollwive. All rights reserved.
As a consumer, customer or user of our site you are authorised only to view, copy, print and distribute documents on this website as long as the consent of the siteowner is sought and given in writing and on the proviso that it is used for informational purposes only and any copy of the content includes the copyright notice which can be found at the bottom of each web page.
Intellectual Property Rights
dollwive and the dollwive Logo are Registered Trademarks.
The materials used and displayed on this website including but not limited to, all text, software, images, photographs, graphics, illustrations, artwork, creative materials, advertisements, commercials, films, clips, video, music, sound names, logos, Trademarks are owned by dollwive, and should not be copied or reproduced in any way without the express permission of the owner. They are protected by copyright, trademark and other intellectual property laws. ANY use of the Proprietary Materials, except as expressly set forth herein, including reproduction, modification, distribution, dissemination, retransmission, broadcasting, republication, reprinting or reposting, without the prior written permission of the company, is strictly prohibited. The Proprietary Materials may include materials owned by third parties, and any use of any such materials is strictly prohibited, unless prior written consent is also obtained from the owner of such material.
Any unauthorised use off such names, trademarks or trade names is strictly prohibited without the prior written consent of the Company and/or the relevant third party. Such unauthorised use may lead to civil liabilities and/or criminal prosecution under any applicable law.
We collect Information from you when you make a purchase from our site. We also collect email addresses via the box on our home page and additional information when you complete our online form.
We only collect information that is relevant to the type of interaction you are instigating with dollwive, however it is possible to visit our site anonymously.
Your information is only used in the following ways:
To facilitate your order
To respond to your enquiry
To send periodic emails which would be to inform you of sales, promotions or new products.
To improve our website
To improve our service
The information you provide to us will not be sold, exchanged, transferred or given to any other company for any reason.
Shop with Confidence
Our site is securely hosted by Shopify.. We protect our customer information with the use of Shopify's Industry leading SSL (Secure Socket Layer) protection. SSL encryption is used by our payment facilitators.. We do not have any access to your payment information.
Shopify SSL Secure Certificate
An order is deemed to be placed when payment has been made via Shopify, Authorize.net, PayPal, securely via the website. You will receive an email confirmation shortly after payment has been made.
Payments are to be made through the website secure facility or via PayPal.Your Account will show a debit from “dollwive.” All payments are secure and your inputted data is protected with Shopify's leading SSL platform.
Please note that orders to Countries outside of the US may be subject to Import Duties, Taxes and Fees of that Country and you as the customer would be liable for any charges.
If your order is urgent please contact us and we will do all that we can to expedite it for you.
For a full explanation of our Shipping & Delivery policy, visit it here.
If you are purchasing a product that is not in stock or that is being bespoke made to order, we will contact you in order to let you know when to expect delivery of your item separately to your order confirmation. Bespoke orders may take up to six weeks to be available at busy times, but we will notify you of this in a timely manner.
We will always provide a tracking number in order that you can track your shipment.
If your delivery does not arrive or is delayed because you are not in to receive it, we can not be held responsible and the courier should be contacted in order to rearrange. Once the parcel is with the courier you should contact them directly with any delivery queries. Once the package has been transferred to the courier the risk of loss and title is transferred to you the buyer of the merchandise.
If your country is not listed at checkout please ask for a shipping quote.
Customs and Importing to other Countries
Customs and Import duties may be applied to International Orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from Country to Country. For more information you should contact your local Customs office.
You agree to indemnify us in full for any liabilities we incur and/or any charges that we are required to pay with respect to international orders; this includes but is not limited to any interest, surcharges, fines or legal costs that the relevant authority requires us to pay.
Local Shipping Laws and Customs Laws
Shipping laws are different in each Country. It is your responsibility to check with your Customs Office that the Country you wish to ship to permits the shipment of the products in your order.dollwive is not responsible for any direct, indirect, punitive or consequential damages that arise from improper international shipping practices.
If your goods are seized by Customs, dollwive takes no responsibility for this.
Please note that we do not attempt to sell nor attempt to import any sex doll, love doll or silicone doll that would be deemed to be classed as ‘young’, ‘childlike’ or ‘teenage’. All of our Sex Dolls depict Adult males or Adult females. The Customs Consolidation Act 1876 Section 42 provides for the seizure of any goods imported to the US & UK that are deemed to be indecent or obscene. The dolls we advertise and sell do not fall into this bracket. We always follow all guidance from Border Force and US, UK & EU Customs and all relevant Laws in these Areas. dollwive only resells products that are depicting adult mannequins. Any products that any suppliers manufacture that are not listed upon our website are manufactured for Asian markets only and not available for export to the US, EU or UK.
We guarantee that all of our customers will receive a very discreet service.
We use plain packaging in all deliveries and a discreet return address on the package if for any reason it cannot be delivered and needs to be returned directly to us.
Our Registered Address and Returns Address is baoanshajing shangshanju 1203b ,shenzhe,guangdong,518000
The postman or courier will have no idea what is in the box!
All sales are final. We have a firm no doll returns policy due to the nature of the product. No refunds are given on completed products. Due to the nature of the products, no returns will be accepted and consumers agree that they will not have the right to cancel the contract. We do allow a 12 hour grace period to cancel your order; however, if production has begun, a $150 restocking charge will be applied towards your refund. After 12 hours past your order confirmation, no cancellations at all are permitted.
Under Section 28(3)(a) of the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, the cancellation rights conferred by the aforementioned regulations do not apply where:
“In the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery”
If you have any questions or queries about this policy please contact us prior to your order.
Otherwise, for our full policy on returns, visit our, Returns & Shipping area.
Other Products Returns (Sex Toys, Sex Machines and Bondage Products)
dollwive will accept unwanted items for return or exchange for up to 14 days. These products must be unopened, unused or unworn as appropriate. All returned products need to be checked upon receipt into our returns area.
Faulty Items of Sex Toys or Lingerie will be replaced or exchanged up to 30 days after purchase unless otherwise stated upon the product page.
In all instances of product returns you will need to contact us to be issued with a returns number. To receive this number, please visit our Returns Center.
Please ensure you get a free certificate of posting from the Post Office upon dispatch to us and keep this safe. We cannot accept responsibility for any items returned without a certificate of posting. We recommend using a recorded service.
Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.
All return costs are to be covered by you, dollwive takes no responsibility for ANY RETURN CHARGES unless you've been sent the wrong product by mistake.
Lingerie, Clothing and Hosiery Returns Policy
Lingerie, other consumables are exempt from your right to return unless they are faulty and deemed to be faulty upon receipt.
We accept no returns to our registered office address. Any returns made to our registered office address will not be processed. To return a product within the above guidelines you will be provided with our returns warehouse address by e-mail. This is the only address that accepts product returns.
None of our products are provided with any warranty unless specified upon the product page. Some may have a manufacturers guarantee but this will be specified upon the product page if a warranty is available.
No warranty is given or issued by dollwive .
Please note that our site may contain technical inaccuracies and typographical errors. Information on this site may be amended or changed at any time without notice. dollwive reserves the right to refuse service and / or cancel orders at its own discretion and without limitation, including if dollwive believes that customer conduct violates any applicable law or is harmful to the interests of the Company. dollwive does not need to provide notice of this.
dollwive will not be liable for any damages that occur due to any use or any submission of information to this site. dollwive cannot be held responsible for any consequential, special, direct, indirect loss or damage however it arises, whether in breach of contract or in tort (whatever that damage may be, inclusive of loss of business, profit, revenue, data, use or other economic advantage).
Please consult with a medical practitioner before engaging in the use of our products. Whilst you may choose to use some of our stocked products for medical related uses, we do not advocate this and do not give any medical advice as to whether any of our products may treat any medical conditions at all.
Whilst the silicones and TPE’s used in some of our products are of a medical grade quality, they have not been produced to be used in a medical setting and therefore we cannot make any guarantee or warranty with respect to the merchantability, fitness or suitability of these materials for use in medical applications. These Silicones and TPE’s have been produced/manufactured for industrial use, not medical purposes
Persons using our products must rely solely upon their own judgement and therefore shall be solely responsible for the suitability of using any of our stocked products for any medically related applications.
All consumers or users are held entirely responsible for the manner in which they choose to use any of our products and dollwive , nor any of its Associates, Employees or Owners shall be held responsible for any material or bodily damages caused to any person from product use, whether directly or indirectly. Any use of the product, purchase of the product or use of the website means agreement to these conditions.
It is the responsibility of the consumer to make themselves aware of any other terms and conditions that may be set out by any of the manufacturers of products we distribute, and, that by purchasing or using the product, you are agreeing to their terms as well as the terms set out by dollwive . By purchasing or using the product you are agreeing that you have read any additional appropriate terms and conditions and accept them by purchasing the products from dollwive .
Corresponding with dollwive
You can contact us by telephone at (+1)682-217-1522. (rates may apply based on your carrier plan). You can e-mail us at [email protected] .com. You can use our online chat facility when a member of staff is live which is at the bottom corner of each web page, or you can contact us through our contact form at www.dollwive .com/contactus
We will get back to you as soon as possible both during and outside of regular office hours.
Please note that we will not accept any abuse whether verbal or written, towards any member of staff, and that we reserve the right to cease communication to anybody who communicates in this manner.
Our Registered Office Address is baoanshajing shangshanju 1203b ,shenzhe,guangdong,518000
Our business hours are Mon-Fri 10.00am – 24.00pm CST if you wish to call us. However, it is possible that emails or contact form inquiries may be answered outside of these hours